Experience Downtown

Springboard Northwest, LLC

Communication Consultant

Description:

Workplace Communication Training events include coaching, consulting, customized curriculum development, facilitation and training focused on Managers’ Communication and Customer Service. The philosophy for these events is rooted in the idea that finding and keeping productive, innovative and engaged employees is essential to growth and success. Embracing a culture of clear, direct and respectful conversation is a strategic move that can differentiate one organization from their competition and accelerate profitability.

Manager Communication Tools Series
Learn and practice ready-to-apply practical workplace communication tools to increase employee engagement & retention, resolve inter-generational productivity issues, and enhance accountability.

Laser Lessons™
Each 60 – 90 minute Laser Lesson™ event explores a specific communication topic which reaffirming extraordinary customer service basics. Topics include: Respectful collegial interactions; timely team conversations; negotiating inter-generational work ethics effectively, and motivating your workforce.

Customer Service Training
Customer Service Basics give participants understanding of and practice in performing three behaviors important to attracting and keeping existing customers.

Converting Difficult Customers - this half-day session focuses on the specific challenges that arise when dealing with difficult customers and ways to successfully convert them into brand champions.

DIY: Train-The-Trainer Customer Service Series© -
prepare your managers to provide industry-specific customer service training in twelve monthly, half hour segments.

 

Contact:
Jean Bonifas

140 SW 2nd Street, #202 Corvallis OR 97333

Phone
541.752.1399

Fax:
541.752.1898

Cell:
541.231.4012

Website: springboardnw.com


If this is your business and you would like to update your content, please email: jennifer@downtowncorvallis.org

460 SW Madison Avenue, Suite 9 | Corvallis OR 97333 | Phone: 541.754.6624 | Contact Us
©2018 Downtown Corvallis Association